Terms & Conditions

Terms & Conditions

Floraex.com acknowledges same day conveyance till 4 pm IST on the conveyance date. Things will be sent to just those ranges which are said in the rundown. On the off chance that a client picks the alternative of fix time conveyance, we make us accessible in the expressed time space. Be that as it may, as blossoms are rural items and principally relies on upon every day accessibility and climatic condition one or two hour’s subtraction or expansion is ordinary. In such sorts of cases, we don’t acknowledge claims.

We convey items 365 days in a year.

Our specialists verify that the items are conveyed to the given address on time, however we don’t offer any fix time for conveyances. All our conveyances are made between 7 a.m to 12 am midnight.. Nonetheless, we attempt to satisfy all directions given by our purchasers.

Additionally, we guarantee that our customers get great items. Keeping in mind the end goal to keep the freshness of cakes and blooms as it may be, we gather it from nearby stores and afterward send it to diverse areas according to the request.

Conveyances are not sent to different areas without paying additional charges. We make conveyances at the same time. In the event that, if the customer does not get the blessing at the said time then, he or she will be charged for the specific request and the request won’t be conveyed once more. Any order will be treated as attempted delivery if the following thing happens at the time of delivery , and no claim will be accepted in such cases

1.            Absence of beneficiaries


2.            Products undelivered due to some mix-up in location


3.            Phone not reachable or out of administration


4.            Recipient rejecting the things


We ask for our clients not to request conveyance of cakes in right on time morning.


Messenger items: Such items will be conveyed all over India inside a time of 3 to 4 days through TNT or Blue Dart. If there should arise an occurrence of nay characteristic disasters we hold the privilege to revamp the conveyance of things to some other date.

On occasions like Mother’s Day, valentine day the talked about costs can’t be connected. You have to check our store for knowing current costs.

The officially put requests can’t be wiped out until and unless the beneficiary demands about it one day prior to the conveyance. You can send the solicitation of scratch-off at our site. We charge INR 100 for crossing out the request. Send Flowers India takes after a conveyance strategy at free of expense for any sort of protests that the buyer raises. Conveyance of certain brand things may get deferred under some unavoidable circumstances like impracticality of things in the business sector or withdrawal of that particular thing by the organization. In such circumstances, we can convey items that have the same cost and depiction.

Products Shown on website are indicative… we guarantee you the quality , but since we are dealing in hand made products , colour ,looks may vary as compared to the image shown on website,for that no claim is accepted , incase if anything sent is damage , we will provide the immediate replacement

we accept fix time delivery , but in that also 1-2 hours plus minus are acceptable , we consider fix time delivery as priority delivery, and will put our best efforts to be there on time .For all midnight delivery , it will be delivered between 11:30 pm to 12:30 am ..we are having 99 percent sucess ration for midnight deliveries, delivering on time to our customers, but incase due to any reason , if delivery gets failed, we will deliver the same next day, and for the midnight charges, any product will be added for the same value as per the avaibility on website

Our working hours is from 10 am till 6:30 pm, calls will be answered only during this period.

In wedding cakes or designer cakes , where quantity is more, price can fluctuate from city to city as per the price shown in website and design of the product , incase if cost is more, either we can call the customer for the same or else quantity will be adjusted as per the cost .No claim will be accepted for such things..all cakes weight shown on website are gross weight, net wight can be 200 to 250 grams plus minus .

we deliver products all across india.Free Delivery in only restricted to 10 kms of surrounding from our branch in each and every city.incase if its an outskirt area, customers can get a call from our support line for extra charges.. in any order , incase we fail to deliver , because of rain, or rural area,non avaibility of products on the given date of delivery, or where direct transportation is not there, we will give the credit note to the customers for the same, refund in such cases wont be possible

Flowers , cakes  are mandatory for delivery of any product, incase if customer placing orders only for soft toy, or chocolates , we wont be delivering the same, as we consider these things as an add on products

we deal only in non alcoholic champegne and wine …we dont deal in alcohol

In Case , if due to any technical reason , amount is getting debited twice from customer account, in such cases, refund of one amount will not be possible, credit note will be send for the future use, which can be used during the period of 1year

All Products of valentine day must be selected from valentine category, incase selected from non valentine category, then number of flower or products will be adjusted as per the valentine price, For example, if customers are selecting 60 roses basket from non valentine category , the same can be reduced to 25 or 30 as per the valentine day price..we request our customers to please select only from valentine category to avoid the confusion.

on special occassion like valentine day, where heavy online traffic is there, we will try our level best to deliver it on the given date ,incase we are not able to deliver on 14th february, then it will be delivered on 15th february..

we deal in fresh flowers, cakes, chocolates, softoys, dryfruits , mix fruit basket, greeting card …. we assure all our customers,that product sent by us will be fresh and of good and high quality..incase any complaint regarding quality or damage products, please call us at 9396714141 or mail us at floraex20@gmail.com with your order number, we will get it replaced immediately ..

All Transactional Disputes are subjected to Delhi Jurisdiction only.